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Unit C-9-6, Wisma Goshen, 5, Jalan 4/83a, 59100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia




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Agency Account

open vacancy
Agency Account Manager
Job Description:

Digital Agency Seeks Experienced Agency Account Manager

  • Serve as the primary point of contact and relationship manager for assigned client accounts
  • Understand client business objectives, marketing strategies and pain points to provide tailored solutions
  • Collaborate closely with the creative, development and project management teams to deliver exceptional client experiences
  • Manage the end-to-end project lifecycle, including scoping, planning, execution and reporting
  • Proactively identify opportunities for growth, upsell and cross-sell additional services
  • Negotiate contracts, handle billing and invoicing, and ensure timely payments
  • Anticipate client needs and act as a strategic advisor to drive client satisfaction and retention
  • Lead client meetings, presentations and status updates to effectively communicate progress and results
  • Identify and escalate any issues that may impact project timelines, budgets or scope
  • Provide regular performance reports and make recommendations for optimization
  • Foster a strong, collaborative partnership between the agency and client teams
  • 5+ years of experience as an Account Manager or Client Relationship Manager in a digital agency setting
  • Proven track record of managing multiple client accounts and exceeding revenue targets
  • Exceptional interpersonal, communication and presentation skills
  • Ability to build trust, maintain strong client relationships and advocate for client needs
  • In-depth understanding of digital marketing channels, technologies and best practices
  • Solid project management skills to oversee complex, cross-functional projects
  • Excellent problem-solving, negotiation and conflict resolution abilities
  • Highly organized, detail-oriented and able to thrive in a fast-paced environment
  • Experience managing agency-client contracts, SOWs, budgets and invoicing
  • Bachelor's degree in Marketing, Business, Communications or a related field

If you meet these qualifications and are excited to join our dynamic digital agency in Bangsar, KL, we'd love to hear from you!

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